Job Description

Omer USA Inc is currently seeking a highly organized and motivated Junior Service Specialist to join our team. This individual will play a key role in managing inland transportation, coordinating paperwork, and providing support to both our internal team and our valued customers. With a focus on efficiency and effective communication, the Junior Service Specialist will ensure smooth operations within the service department.

Key Responsibilities:

• Inland Transport Management: Oversee the organization and management of inland transportation, ensuring timely and efficient delivery of goods and services.
• Paperwork Organization: Handle all necessary paperwork related to service operations, including but not limited to transport documents, service reports, and customer communication.
• Spare Parts Quotations and Offers: Prepare and provide quotations for spare parts, negotiate prices and terms with clients and keeping contact with main supplier in Italy, and manage the overall spare parts ordering process.
• Customer Communications: Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring customer satisfaction throughout the service process.
• Technical Support Coordination: Manage incoming technical support calls, log details, create tickets in the CRM system, and assign tasks and calls to the technical team for resolution.
• Inventory and Spare Parts Management: Oversee the inventory of spare parts, ensuring availability and timely restocking to meet service needs.
• Warehouse Coordination: Coordinate with the warehouse team to ensure smooth operations, including the receipt, storage, and dispatch of goods.
• Travel and Service Call Organization: Plan and organize travel arrangements and service calls for technical staff, ensuring efficient scheduling and resource allocation.

Required Skills & Experience

• Minimum 2 years of customer service experience
• Experience with Microsoft Office including Excel and Word and CRM System
• Excellent communication skills and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to change priorities quickly and manage multiple projects simultaneously.
• A team player who works well with others.
• Detail-oriented: Meticulous attention to detail in all aspects of work, from managing communications to organizing inventory.
• Ability to travel domestically up to 25% of the time.

About Omer USA Inc.
OMER is the #1 solution in elevation!  OMER provides innovative, safe, and robust designs for light-duty vehicle lifts, heavy-duty vehicle lifts, and parking systems.  Our ALI Certified product portfolio includes one of the largest varieties of HD platform lifts, alignment racks, and scissor-style specialty lifts available in the North American market.

For more details and to apply for this job position, please email your resume to s.poli@omerlift.com  (please make sure to copy info@iacc-miami.com in the same email) 

TrufflEat&CaviarEat  (www.luxureat.com)

TrufflEat&CaviarEat is a leading company in the Italian gourmet food sector, specializing in high-end products such as fine truffles and caviar. Founded on a passion for authentic Italian cuisine, the company is committed to culinary excellence, offering products that embody tradition, taste, and innovation. In addition to maintaining high standards of quality and sustainability, TrufflEat&CaviarEat values diversity with halal and kosher products and promotes responsible farming practices.

Vignoli Food and Miami Olive Oil (www.vignolifood.com)

Vignoli Food and Miami Olive Oil is a group of companies specialized in producing Olive Oil, Balsamic Vinegars, and other Italian specialties, with operations in both Italy and the U.S. They offer a “farm to table” experience with premium quality and competitive prices on a variety of products, Extra Virgin Olive Oil, Infused Extra Virgin Olive Oil, Balsamic Vinegar of Modena IGP, Infused Balsamic Vinegars and a wide selection of Gourmet olives and Italian Pantry.

Miami Olive Oil & Beyond LLC, based in Miramar, FL, handles on-site bottling and distribution across the U.S. under the brand Di Augusto – Sapori della Vita – and Private label for the Food Service and Retail industries.

Vignoli Food, also located in Miramar, boasts over 25 years of experience in olive oil indsutry, led by Claudio Vignoli, an internationally acclaimed Oleologist, Olive Oil Sommelier, and certified Master Miller.

Their focus is on delivering the essence of Italian cuisine through meticulously crafted products sourced from the finest olives in Italy, employing a unique model of hand-selecting olives while still on the tree to ensure unparalleled quality and adaptability to climate change challenges.

Avignonesi  (www.avignonesi.it)

Avignonesi, part of the Avignonesi Group, aspires to be a good ancestor by nurturing the land, creating a better world, and leading in the context of the “good wine industry”. Their ecosystem thrives on organic and biodynamic agriculture, sustainable distribution systems, and consumer education. With transparency and innovation, they work toward long-term goals. Avignonesi’s commitment extends beyond wine production to hospitality, embodying the ancient Greek concept of “kalòs kagathòs”—the beautiful and the good. Virginie Saverys, the driving force behind Avignonesi, transformed it into Italy’s largest biodynamic winery.

De Cecco (www.dececco.com)

De Cecco is the leader in the imported pasta category in the USA. Their Company has been in the USA for 130 years. Family owned by the De Cecco family, they proudly produced 100% Italian Made Pasta with their De Cecco Method: Best Durum Wheat from around the world, Coarse Semolina, Slow Drying, cold Majella Water & Coarse texture.

Divino Italy (https://divinoitaly.com)

DiVino Italy, with over a decade of presence in the Italian market, specializes in supporting SMEs seeking to expand their product reach internationally. It serves as a vital link between Italian suppliers and international Buyers, facilitating business connections and offering tailored consultancy services. Through active engagement with international institutional bodies and participation in global events, DiVino Italy actively promotes the excellence of Italian enogastronomy worldwide.

Fresca & Buona (www.frescaebuona.it)

Fresca & Buona, the fresh pasta brand by Pasta Reggia, offers a wide selection of high-quality products. From stuffed to bronze-drawn pasta, it caters to the tastes of all fresh pasta enthusiasts. The brand’s commitment to traditional pasta craftsmanship ensures that each product reflects the flavors of authentic Italian culture. Whether it’s regional specialties or egg-based delicacies, Fresca & Buona delivers excellence using the latest production technologies.

Molino Grassi (www.molinograssi.it )

Established in 1934, Molino Grassi is the story of a family company, who for three generation, have created, developed and given continuity to an ambitious project: to become leaders in soft and durum wheat organic products, focusing using only 100% Organic Italian Wheat and heritage ancient wheat variety, developing relationship with more than 300 farmers around Italy, from Sicily to Piedmont, from Tuscany to Emilia -Romagna. 

Nonna Enterprises (https://nonnalive.com/)

Nonna Live is a culinary platform that offers virtual pasta-making classes, focusing on traditional Italian recipes. Founded by Chiara and her grandmother, Nonna Nerina, the company aims to share the art of homemade pasta with participants worldwide. At Nonna Live, their mission lies in preserving the art of traditional Italian recipes, with a focus on the craft of homemade pasta. Through live and on-demand virtual classes, participants are guided through the step-by-step process of creating perfect pasta. During the 2-3 hour sessions, participants learn to knead, roll, and shape pasta dough, infusing it with love and tradition. Private classes are also available, making Nonna Live a popular choice for team-building experiences among companies like Google, Spotify, Microsoft, and SalesForce.

Pansardo (www.pansardo.com)

Pansardo, a cherished Sardinian family business, brings the aromatic flavors of their island to the United States. Established in 1860, their legacy spans generations, rooted in unwavering commitment to quality. Pansardo liqueur stands out for its unmistakable flavor, achieved through the exclusive use of natural ingredients. Their herb and spice alchemy involves meticulously grinding approximately 70 botanicals, including warm Ceylon cinnamon, elegant Florentine iris, traditional Italian Apennine juniper, thriving Samnite mint, and the crown jewel—saffron. The resulting elixir, marrying herb distillate with saffron, boasts a characteristic yellow hue. Pansardo’s allure lies in its adaptability: sip it neat, enjoy it icy, or elevate cocktails with a dash of Pansardo magic. Embark on a sensory voyage where tradition meets innovation, and Italy whispers its secrets.

Pranzo (www.eatpranzo.com)

Pranzo with a passion for Mediterranean flavors, has curated a selection of handpicked foods that embody the essence of Italian cuisine. Whether customers are seasoned home cooks or culinary novices, Pranzo invites them to eat like Italians and savor the simple pleasures of life. Founded by a team of Italian friends who share a common love for flavorful, simple, and clean dishes that define their heritage, Pranzo’s mission is to bring those cherished flavors to tables while paying homage to their beloved nonna’s culinary wisdom. Pranzo believes in embracing simplicity without sacrificing quality. “Italian food isn’t about laborious cooking; it’s about celebrating ingredients, traditions, and the joy of sharing a meal with loved ones.” Their curated range of products reflects the heart and soul of Italy: Imported Italian Pasta: From linguine to gnocchi, extra Virgin Olive Oil, balsamic vinegar, marinara Sauce, olives, and calabrian Peppers.

Prime Line Coffee and Tea Division (www.primelinecoffee.com)

Prime Line Distributors was founded in 1981, in South Florida by Mr. Gianni Landi, an immigrant from Italy with more than 50 years of experience in the specialty food industry. Mr. Landi brought with him the food culture and traditions of the old world.

His philosophy conveys that cooking is an art, and appreciating the quality and true distinction of fine food is essential. Prime Line welcomes you to enjoy their quality products and their commitment  to offer an excellent service .

San Marzano (www.sanmarzano.com)

San Marzano is more than just a winery; it represents a lifestyle brand that embodies a sense of culture, joy, and celebration. Renowned for an artsy, experimental style that infuses wines with a unique personality that goes beyond a single terroir, it embodies a different approach to winemaking in Puglia, rooted in dual core values: respect and modernity. Respect for the land and a tradition deeply rooted in agriculture, with a refined winemaking approach that delivers elegance and a clean taste. The winery was pivotal in elevating the prestige and reputation of Primitivo, crafting world-class wines and iconic labels that can compete internationally with the most important appellations.

Oleificio Sardelli S.p.A (https://sardelli.it)

Strega Liqueur (www.strega.it/en)

Unox (www.unox.com)

Inventor of the First ever self-washing Speed Combi Oven, UNOX is a leading global manufacturer of professional ovens specializing in Combi and Speed oven technologies as well as Service Temperature Food Preservation Systems. UNOX creates and offers state-of-the-art ovens, services, and experiences, inspired by Inventive Simplification and driven by the pursuit of perfection. UNOX, The taste of building success.

450gradi (https://450gradipizzerias.com/)

Casa D’Angelo (https://cangelomulberry.com)

Gelato&Co (https://florida.gelatoeco.com/)

Gioia Eat (https://gioiaeat.com)

Il Duomo dei Sapori (https://ilduomodeisapori.com)

La Leggenda (https://laleggendapizzeria.com)

Mamma Leone Bakery (https://mammaleonebakery.com/)

Mastri Birrai Umbri (www.mastribirraiumbri.com)

Martini & Rossi (www.martini.com/us/en/)

Mosaico (https://mosaicosomi.com/) 

O’Munaciello (www.munaciello.com) 

Orvino Wine (https://orvinowine.com)

Pasta e Basta (www.pastaebastaofamherst.com)

Pasta Market Handmade (https://pastamarkethandmade.com)

Paolo Fontanot (https://paolofontanot.com)

Portosole (https://portosolemiami.com)

Rosetta Bakery (www.rosettabakery.com)

Salumeria 104 (www.salumeria104.com)    

Sardomare Catering & Events (https://sardomarecatering.com/)

Sophia Design District  (https://sofiamiamidd.com)

Spiris (www.sprispizza.com)    

Valdo (https://it.valdo.com)

Voga Italia (https://vogaitalia.com)

Zucca (https://zuccamiami.com)

MEDIA PARTNER

Foodie Tribe (https://foodietribe.com)

WHEN  Fall 2024 – Dates TBC

WHERE  4141 Atrium (4141 NE 2nd Ave, Miami, FL 33137)

RSVP: DESIGN INDUSTRY PROFESSIONALS ONLY

(local industry professionals, architects, interior designers, general contractors, and developers) 

Bookings will open soon.

The Best of Italian Design is a unique event dedicated to celebrating and displaying the most prestigious Italian brands and Made in Italy high-end products.

The event is created for those Italian design companies interested in meeting with local industry professionals, architects, interior designers, general contractors, and developers.

THE EVENT AT A GLANCE

The 5th edition of The Best of Italian Design includes:

• THE TALKS – discover the newest trends in the industry, presented by renowned speakers.
• FURNITURE DEALERS ROUND-TABLE – attend the discussion on the challenges and opportunities of the South Florida market.
• BUSINESS MEETINGS – meet with Italian furniture manufacturers.
• SHOWROOM EXPERIENCE – tour the Italian showrooms open for a synergic party to celebrate “Made in Italy” craftmanship.
• COCKTAIL DESIGN NIGHT – industry professionals and exhibitors celebrate Italian excellence in design, networking informally, and tasting design-inspired cocktails.

EVENT PROGRAM

• 2:30pm-4:30pm | THE TALKS (4141 Atrium) – DESIGN INDUSTRY PROFESSIONALS ONLY
  Renowned interior designers and real estate developers present the newest trends in the industry.
  CLICK HERE FOR THE PAST EDITION’S TALKS PROGRAM
• 4:30pm-6:00pm | BUSINESS NETWORKING (4141 Atrium) – DESIGN INDUSTRY PROFESSIONALS ONLY
  Networking between Italian design companies and local professionals.
• 6:00pm-8:00pm | COCKTAIL DESIGN NIGHT 
  Trade networking while tasting top local mixologists’ design-inspired signature cocktails.

EXHIBITING OPPORTUNITIES

IF YOU ARE AN ITALIAN COMPANY INTERESTED IN TAKING PART IN THE 5TH EDITION OF “THE BEST OF ITALIAN DESIGN”,
CHECK OUT THE EXHIBITORS’ PACKAGE TO DISCOVER
THE DIFFERENT EXHIBITING LEVELS AVAILABLE

FOR FURTHER INFORMATION ON THE EXHIBITING OPPORTUNITIES CONTACT
ALESSIA MARCENARO, DEPUTY EXECUTIVE DIRECTOR  MARKETING@IACC-MIAMI.COM

VISITORS

IF YOU ARE AN ARCHITECT, AN INTERIOR DESIGNER,
A GENERAL CONTRACTOR OR A DEVELOPER,
YOU ARE INVITED TO PARTICIPATE IN THE EVENT.
REGISTRATIONS WILL OPEN SOON.

Watch here the video testimonial of The Best of Italian Design:

THE BEST OF ITALIAN DESIGN

Miami, Autunno 2024

 

Presentazione:

Nel 2022 l’export italiano verso gli USA ha registrato una forte crescita (+12,7%) rispetto al 2021, con un valore 69 miliardi di dollari, il miglior risultato di sempre.

 

In particolare, nel 2022, le esportazioni italiane di arredo ed edilizia negli Stati Uniti hanno raggiunto la cifra di 4 miliardi di dollari, con una crescita del +18% rispetto all’anno precedente, posizionando l’Italia al sesto posto tra i fornitori di arredo. In particolare, registrano crescite importanti i Mobili (+25%), le Sedie (+25%), il Vetro (+22,8%), l’Illuminazione (+16,1%) e le Ceramiche (+11,5%) (Fonte: ICE).

Per molti brand d’arredo Miami risulta ormai essere il primo mercato, superando sia New York che Los Angeles. Il mercato del real estate dell’area metropolitana di Miami è tra i più dinamici ed in crescita a livello mondiale. Il Miami Design District è il quartiere con la più alta concentrazione di showroom di arredo di alta gamma in tutti gli Stati Uniti. Miami rappresenta inoltre un punto di riferimento in ambito distributivo e logistico per l’America Latina.

È proprio per dare visibilità alle eccellenze del design italiano sull’importante piazza di Miami che la Italy-America Chamber of Commerce Southeast organizzerà, il prossimo autunno 2024 nello spazio 4141 Atrium nel cuore del Miami Design District, la quinta edizione dell’evento “The Best of Italian Design”.

Circa 150 architetti, rivenditori e interior designer americani verranno invitati per una giornata di incontri B2B, seminari e networking con le imprese italiane.

Durante l’evento sono in programma discussioni stimolanti condotte da influenti protagonisti dell’industria dell’architettura e del design. Inoltre, i partecipanti avranno l’opportunità di partecipare a incontri B2B e ad una serata diffusa di networking organizzata in diversi showroom italiani all’interno del Miami Design District.

Il programma della quarta edizione del The Best of Italian Design si articolerà come segue:

*   Sessione B2B: apertura area expo e incontri tra espositori e visitatori professionali

*  Seminari: incontri sul settore arredo design nel Sud della Florida

*   Networking Cocktail: una serata diffusa tra gli showroom italiani di design del Miami Design District per continuare gli incontri tra operatori in compagnia di cocktail a base di liquori italiani.

Per maggiori informazioni sull’evento ed iscrizioni:

https://www.iaccse.com/wp-content/uploads/2023/12/The-Best-of-Italian-Design-2024_-Exhibitor-Package.pdf

Le aziende italiane interessate a partecipare come espositori possono anche contattare la nostra Camera di Commercio all’indirizzo: marketing@iacc-miami.com

Ente organizzatore:

L’Italy-America Chamber of Commerce Southeast (IACCSE) con sede a Miami è una organizzazione statunitense senza scopo di lucro, ufficialmente riconosciuta dal governo italiano, che si dedica alla promozione del commercio tra gli Stati Uniti e l’Italia. Fondata nel 1991, la IACCSE fa parte di Assocamerestero, l’associazione delle Camere di Commercio Italiane all’Estero. La Camera annovera una base associativa di circa 250 imprese, di origini sia italiane che americane. Alcuni dei marchi più rappresentativi del “Made in Italy” negli USA sono tra gli associati. I settori in cui operano i soci sono i più vari, dall’arredo-casa alla ristorazione, dalla meccanica alla logistica.