Omer USA Inc is looking for a Junior Service Specialist

Job Description

Omer USA Inc is currently seeking a highly organized and motivated Junior Service Specialist to join our team. This individual will play a key role in managing inland transportation, coordinating paperwork, and providing support to both our internal team and our valued customers. With a focus on efficiency and effective communication, the Junior Service Specialist will ensure smooth operations within the service department.

Key Responsibilities:

  • Inland Transport Management: Oversee the organization and management of inland transportation, ensuring timely and efficient delivery of goods and services.
  • Paperwork Organization: Handle all necessary paperwork related to service operations, including but not limited to transport documents, service reports, and customer communication.
  • Spare Parts Quotations and Offers: Prepare and provide quotations for spare parts, negotiate prices and terms with clients and keeping contact with main supplier in Italy, and manage the overall spare parts ordering process.
  • Customer Communications: Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring customer satisfaction throughout the service process.
  • Technical Support Coordination: Manage incoming technical support calls, log details, create tickets in the CRM system, and assign tasks and calls to the technical team for resolution.
  • Inventory and Spare Parts Management: Oversee the inventory of spare parts, ensuring availability and timely restocking to meet service needs.
  • Warehouse Coordination: Coordinate with the warehouse team to ensure smooth operations, including the receipt, storage, and dispatch of goods.
  • Travel and Service Call Organization: Plan and organize travel arrangements and service calls for technical staff, ensuring efficient scheduling and resource allocation.

Required Skills & Experience

  • Minimum 2 years of customer service experience
  • Experience with Microsoft Office including Excel and Word and CRM System
  • Excellent communication skills and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to change priorities quickly and manage multiple projects simultaneously.
  • A team player who works well with others.
  • Detail-oriented: Meticulous attention to detail in all aspects of work, from managing communications to organizing inventory.
  • Ability to travel domestically up to 25% of the time.

About Omer USA Inc.
OMER is the #1 solution in elevation!  OMER provides innovative, safe, and robust designs for light-duty vehicle lifts, heavy-duty vehicle lifts, and parking systems.  Our ALI Certified product portfolio includes one of the largest varieties of HD platform lifts, alignment racks, and scissor-style specialty lifts available in the North American market.

For more details and to apply for this job position, please email your resume to  (please make sure to copy in the same email) 

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