Job Description
Omer USA Inc is currently seeking a highly organized and motivated Junior Service Specialist to join our team. This individual will play a key role in managing inland transportation, coordinating paperwork, and providing support to both our internal team and our valued customers. With a focus on efficiency and effective communication, the Junior Service Specialist will ensure smooth operations within the service department.
Key Responsibilities:
- Inland Transport Management: Oversee the organization and management of inland transportation, ensuring timely and efficient delivery of goods and services.
- Paperwork Organization: Handle all necessary paperwork related to service operations, including but not limited to transport documents, service reports, and customer communication.
- Spare Parts Quotations and Offers: Prepare and provide quotations for spare parts, negotiate prices and terms with clients and keeping contact with main supplier in Italy, and manage the overall spare parts ordering process.
- Customer Communications: Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring customer satisfaction throughout the service process.
- Technical Support Coordination: Manage incoming technical support calls, log details, create tickets in the CRM system, and assign tasks and calls to the technical team for resolution.
- Inventory and Spare Parts Management: Oversee the inventory of spare parts, ensuring availability and timely restocking to meet service needs.
- Warehouse Coordination: Coordinate with the warehouse team to ensure smooth operations, including the receipt, storage, and dispatch of goods.
- Travel and Service Call Organization: Plan and organize travel arrangements and service calls for technical staff, ensuring efficient scheduling and resource allocation.
Required Skills & Experience
- Minimum 2 years of customer service experience
- Experience with Microsoft Office including Excel and Word and CRM System
- Excellent communication skills and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to change priorities quickly and manage multiple projects simultaneously.
- A team player who works well with others.
- Detail-oriented: Meticulous attention to detail in all aspects of work, from managing communications to organizing inventory.
- Ability to travel domestically up to 25% of the time.
About Omer USA Inc.
OMER is the #1 solution in elevation! OMER provides innovative, safe, and robust designs for light-duty vehicle lifts, heavy-duty vehicle lifts, and parking systems. Our ALI Certified product portfolio includes one of the largest varieties of HD platform lifts, alignment racks, and scissor-style specialty lifts available in the North American market.
For more details and to apply for this job position, please email your resume to s.poli@omerlift.com (please make sure to copy info@iacc-miami.com in the same email)