MAGNIFLEX USA LOOKING FOR A CUSTOMER CARE SPECIALIST

By 17th February 2021 Job Opportunities No Comments

Company: www.magniflex.com

Magniflex is the largest Italian mattress manufacturer with close to 60 years of history and a worldwide presence in 100 countries worldwide. We pride ourselves of offering high-quality memory foam mattresses and sleep products that are free of any harmful substances and at the forefront of research and innovation for sleep technologies and packaging.

Position:

Customer Care Specialist

Magniflex USA is looking for an enthusiastic, positive, and hardworking individual who is ready to support the company’s customer care functions and help its transition to a customer-centric organization. The ideal candidate is a highly organized self-starter who is capable of maintaining a constant standard of excellence when dealing with both private and business customers. You will need to display independence, a sincere commitment to helping customers and co-workers, and the ability to solve time-sensitive problems while respecting the company protocols.

Requirements: 

  • Minimum 4 years of experience in customer service, sales, or other related fields (eCommerce a plus)
  • Minimum 2 years of experience with QuickBooks
  • Be a team player but able to work independently with minimal supervision
  • Outstanding verbal and written communication skills
  • Positive and professional demeanor (be happy to help, both customers and co-workers)
  • Ability to prioritize and multitask
  • Native English speaker
  • U.S Citizen or legally allowed to work in the U.S only

Tasks Include:

  • Handle customer inquiries and complaints
  • Provide information about products and services
  • Troubleshoot and resolve product issues and concerns
  • Process orders and enter data into QuickBooks
  • Update stock reports
  • Handle returns and exchanges
  • Help with basic website and eCommerce duties
  • Help monitor company inventory in QuickBooks and detect discrepancies
  • Develop and maintain a knowledge base of the evolving products and services
  • Support the back-office A/R function
  • Support the marketing office with promos and mailers

Benefits: 

  • Strong base salary
  • Quarterly performance bonuses
  • Paid vacation, sick days, and personal days (increasing with time)
  • Paid company health insurance
  • Retirement plan (after 2 years of employment)

To apply for this job, please email your cover letter and resume to  silvia.galasso@magniflex.us  (please make sure to copy info@iacc-miami.com in the same email).

Please note that this position is open exclusively to candidates legally authorized to work in the US with no Visa sponsorship.  Applicants from outside the US will be automatically rejected.